Forms
NEW LINE:
COAM New Line
COAM New Line and New Mobile Share Group
New Line
New Line & New Mobile Share Group
Port New Line
Port COAM New Line
UPGRADE:
Cross/Buddy Upgrade
Shared Upgrade
Upgrade
TOBR:
TOBR
TOBR in OPUS
ORDER OUTRIGHT:
Sim Card Order
Accessory Order
Order Outright Equipment
CTN STATUS CHANGE:
Restore/Activate Line
Suspend Line
Cancel Line
NEW ACCOUNT:
New AMB Build
New BAN w/Existing FAN
RETURN:
BRE
RMA Label
A:
Accessory Order
ACT Credit
AOP Change
B:
Billing Issue
BRE
C:
Cancel Line
Credit Request
Cross/Buddy Upgrade
COAM New Line
COAM New Line and New Mobile Share Group
Custom Contract
D:
Delete Parked Information
E:
EIP Increase
F:
Feature Add/Change
G:
--General Support--
Auto Pay/Paperless Billing
Bill/Invoice Request
Call Forwarding
DEP
Device Payoff
Device Unlock
eSIM Activation
Inventory/Stock
KME
Network Refresh
Other / General
Premier Ticket
Promo Information
Technical Support
TOBR Notes
Voicemail Troubleshooting
I:
IMEI/SIM Change
Invoice
L:
LOA
N:
New AMB Build
New Line & New Mobile Share Group
New Line
New BAN w/Existing FAN
NSC/BME Team Request
Number Change
O:
Order Outright Equipment
P:
Port New Line
Port COAM New Line
Port In Phone Number Change
R:
Rate Plan Change
RCT Credit
Restore/Activate Line
RMA Label
RPA
S:
Sim Card Order
Staging and Kitting
Shared APN request
Shared Upgrade
Suspend Line
T:
TOBR
TOBR in OPUS
Trade In Credit Request
Trade In Upgrade
U:
Username Change
UDL Change
Upgrade
Unsuspend Lines
**Test Upgrade - Do not use**
V:
View Pending Charges/Credits
Accessory Order
ACT Credit
AOP Change
Billing Issue
BRE
Cancel Line
Credit Request
Cross/Buddy Upgrade
COAM New Line
COAM New Line and New Mobile Share Group
Cross Buddy Upgrade
Custom Contract
Delete Parked Information
EIP Increase
Feature Add/Change
General Support/Question
IMEI/SIM Change
Invoice
LOA
New AMB Build
New Line & New Mobile Share Group
New Line
New BAN w/Existing FAN
NSC/BME Team Request
Number Change
Order Outright Equipment
Port New Line
Port COAM New Line
Port In Phone Number Change
Rate Plan Change
RCT Credit
Restore/Activate Line
Username Change
RMA Label
RPA
Sim Card Order
Staging and Kitting
Shared APN request
Shared Upgrade
Suspend Line
TOBR
TOBR in OPUS
Trade In Credit Request
UDL Change
Upgrade
Unsuspend Lines
**Test Upgrade - Do not use**
Review Ticket
Cancel
Create Ticket
Add CTN
CTN must be 10 digits only
Cancel
Add CTN
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